You have the right to delete your Swellea account and the personal data associated with it at any time. This page explains the options available to you and what happens after a deletion request.
Option 1 — Delete from the App (Recommended)
The fastest way to delete your account is directly from the Swellea mobile app:
- Open the Swellea app and sign in.
- Tap the Profile tab in the bottom navigation.
- Tap the Settings (gear) icon in the top-right corner.
- Scroll to the bottom and tap Delete Account.
- Read the confirmation screen, then tap Confirm Deletion.
- Enter your password to confirm your identity.
Your account is deactivated immediately and permanently deleted within 30 days.
Option 2 — Request by Email
If you cannot access the app, send an email from the email address registered with your account to:
To: contact@swellea.com
Subject: Account Deletion Request
Include: your full name, the email registered on your account, and (optionally) the reason for deletion.
We will verify your identity and confirm your request within 5 business days, and complete deletion within 30 days of confirmation.
What Data Is Deleted
Upon deletion, we permanently remove or anonymise:
- Your profile (name, email, phone, photo, biography, skill level).
- Your authentication credentials.
- Children profiles (for parent accounts).
- Instructor data (availability, certifications, specialties, biography).
- School profile data you own (where you are the sole owner).
- Messages you have sent through the platform.
- Saved favourites, badges, and progress history.
- Reviews you have posted (or, at your request, retained anonymously).
What Data We May Retain
Some information must be retained for legal, accounting, fraud-prevention, or dispute-resolution reasons. This data is stored securely and only used for those purposes:
- Transaction records (invoices, refunds, payouts) — retained for up to 10 years to comply with tax and accounting law.
- Anti-fraud signals (hashed device identifiers, abuse history) — retained where necessary to protect the platform.
- Aggregated/anonymised analytics that no longer identify you.
- Backups — your data may persist in encrypted backups for up to 90 days before being overwritten.
Account Owners with Active Bookings
If you have upcoming lessons, active rentals, or pending payouts, you should cancel or complete them before deleting your account. School owners who have active bookings or instructors associated with their school should transfer ownership or close their school before deleting.
Reversibility
Account deletion is permanent and cannot be undone. Once your data is deleted, we cannot restore your profile, history, or bookings. You are welcome to create a new account at any time, but it will start fresh.
App Store & Play Store Subscriptions
Deleting your Swellea account does not automatically cancel paid subscriptions managed by Apple or Google. To cancel a subscription, please use your Apple ID or Google Play account settings.
Questions
If you have any questions about deleting your data, please contact our privacy team:
Swellea Privacy Team
Email: contact@swellea.com
Website: www.swellea.com